PRIVACY POLICY
Last updated: 14 April 2026
1. Data Controller
Cryotech Computers Ltd serves as the data controller for personal data collected through the website and services.
Contact: cryotech@cryotechcomputers.com
2. Scope of This Policy
The policy covers orders placed via the company’s website or third-party marketplaces including Amazon, eBay, and Facebook. It applies to communications related to orders, including presales, warranty, repair cases, and support.
Third party marketplaces act as independent data controllers for platform accounts, browsing behaviour, analytics, advertising and payment infrastructure.
3. What We Collect
Information gathered includes:
- Order and contact details (name, email, phone, addresses)
- Payment details (card information not stored)
- Warranty and aftercare data (order identifiers, serial numbers, configuration details)
- Support evidence (fault descriptions, diagnostics, photos, repair notes, service history)
4. How Data Is Collected and Used
Data is collected when customers place orders, contact the company, or submit warranty or support requests. We only collect and process personal data where necessary and legally permitted, for contractual necessities.
Legitimate interests include regulatory compliance, investigating claims, and preventing fraud.
5. Who We Share With
Data is shared with couriers, logistics providers, payment processors, and repair partners only when necessary. We never sell or rent personal data.
6. Payment Data
Card numbers and payment credentials are not stored by the company.
7. Data Retention
- Orders and invoices: Up to 6 years
- Warranty and repair records: Duration plus 12 months
- Support communications: Until resolution
- Dispute evidence: Duration plus legal limitation period
8. Your Rights
Under UK GDPR, customers may access, correct, request erasure, object to processing, or request data portability of their information, subject to lawful limitations.
9. Contact
Privacy inquiries should be directed to cryotech@cryotechcomputers.com.