CRYOTECH 🚀 Free UK delivery on all PC'S · 6-hour burn-in test · 1-year PC warranty included · Klarna Available · CRYOTECH 🚀 Free UK delivery on all PC'S · 6-hour burn-in test · 1-year PC warranty included · Klarna Available · CRYOTECH 🚀 Free UK delivery on all PC'S · 6-hour burn-in test · 1-year PC warranty included · Klarna Available · CRYOTECH 🚀 Free UK delivery on all PC'S · 6-hour burn-in test · 1-year PC warranty included · Klarna Available · CRYOTECH 🚀 Free UK delivery on all PC'S · 6-hour burn-in test · 1-year PC warranty included · Klarna Available · CRYOTECH 🚀 Free UK delivery on all PC'S · 6-hour burn-in test · 1-year PC warranty included · Klarna Available · CRYOTECH 🚀 Free UK delivery on all PC'S · 6-hour burn-in test · 1-year PC warranty included · Klarna Available · CRYOTECH 🚀 Free UK delivery on all PC'S · 6-hour burn-in test · 1-year PC warranty included · Klarna Available ·
Home Prebuilds Custom Build Bundles Peripherals By Game About Account Contact Returns Warranty
Home / Terms & Conditions
Legal

TERMS & CONDITIONS

Last updated: 15 April 2026

1. Business Information

Cryotech Computers Ltd operates as the seller (Company 16881476). Contact: cryotech@cryotechcomputers.com. Support runs Monday–Friday, 09:00–19:00. The company holds Not VAT registered status as of 01/02/2026.

2. Definitions

Key terms include: Consumer (individual buyer outside trade), Business Customer (all other buyers), Goods (PCs, components, accessories), Service (build, diagnostics, repairs, upgrades, remote support), Custom Build (buyer configured system), Prebuild (standard configuration), Working Day (Monday–Friday excluding UK bank holidays), Contract (agreement under applicable sales channel), and Us / Our / We referring to Cryotech.

3. Scope and Hierarchy

These terms govern all Cryotech sales and services, covering contract formation, payments, cancellations, returns, and dispute handling. Importantly, consumer statutory rights remain unaffected.

4. Product Descriptions and Specifications

Images serve illustrative purposes with minor aesthetic variance expected. Manufacturers may revise models; functionally equivalent replacements may be supplied. Non material changes enhancing compatibility or stability (BIOS settings, fan curves, driver versions) may be implemented.

5. Pricing, VAT, and Payment

Prices display in GBP as VAT inclusive or exclusive per company status. Delivery charges appear before payment confirmation. Obvious pricing errors may trigger cancellation/refund or corrected price confirmation requests.

6. Availability and Substitutions

Stock and lead times fluctuate; material delays trigger prompt notification with reasonable resolution offers. Unavailable parts may result in refunds, updated timelines, or substitutions. Substitutions match original specifications where possible; equivalent or superior parts substitute otherwise. Material performance, brand, noise, thermal, or aesthetic impacts require pre installation approval.

7. Custom Builds Spec Lock and Post Lock Changes

Spec lock occurs when payment clears and parts procurement begins. Post lock changes may be refused or incur costs including supplier restocking fees, return shipping, labour performed, SKU price differences, and procurement burdens. Chargeable changes require quoted approval before proceeding.

8. Delivery, Risk, and Packaging Expectations

Delivery reaches the buyer provided address; incorrect addresses incur redelivery costs. Risk transfers to consumers upon physical possession delivery. Original packaging should be retained to minimise transit risk and facilitate returns / warranty logistics.

9. Inspection On Arrival and Transit Issues

Prompt arrival inspection is recommended. Transit damage should be reported within 48 hours with outer box, internal packaging, and damage photos. Packaging retention aids claim investigation. Evidence may be retained where reasonably necessary without prejudicing consumer statutory rights.

10. Faulty Goods and Statutory Remedies

Faulty or misdescribed goods trigger legal remedies handled fairly and promptly. Troubleshooting steps and supporting documentation may be requested for efficient diagnosis. Inspection requirements depend on sale location.

11. Returns Handling and “No Fault Found”

Returns may require RMA references with outlined processes. Non covered issues (software problems, user caused damage) won’t receive paid work without written approval. Repair quotes or as is returns (potentially with shipping charges) may be offered.

12. Data Responsibility

Warranty / repair work involves diagnostics, reinstalls, and hardware replacement. Data backup or drive removal before return is strongly recommended. Data recovery isn’t warranted, and personal data preservation cannot be guaranteed. Personal data retention complies with Privacy Policy requirements for legal obligations or legal claim establishment / exercise / defence.

13. Liability

Unlawful liability exclusions (death, personal injury from negligence, fraud) remain valid. Foreseeable loss from breach or negligence remains the company’s responsibility.

14. Force Majeure

Delays from uncontrollable events courier disruption, supplier delays, strikes, severe weather incur no liability. Communication and next step agreement occur throughout.

15. Complaints

Contact cryotech@cryotechcomputers.com with order reference and details. Target acknowledgment: 2 working days; resolution aim: 5 working days. Citizens Advice or Trading Standards provide escalation alternatives.

16. Governing Law

England and Wales law governs, with England and Wales courts holding jurisdiction subject to mandatory consumer protections.